1. Introduction
CloserAI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered real estate lead capture platform, website (closerai.org), and related services.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, phone number, business name, and website URL when you sign up for CloserAI.
- Payment Information: Billing details processed through PayPal. We do not store credit card numbers on our servers.
- AI Configuration: Agent name, welcome messages, custom instructions, brand colors, and property listings you upload to customize your AI assistant.
2.2 Information Collected Automatically
- Chat Conversations: Messages exchanged between your website visitors and your AI assistant. This data is stored to improve the service, provide analytics, and deliver leads to you.
- Lead Data: Visitor names, emails, phone numbers, and property preferences captured by the AI during conversations.
- Usage Data: Pages visited, features used, conversation counts, and general interaction patterns.
- Device Information: Browser type, operating system, IP address (anonymized), and device identifiers.
2.3 Information from Third Parties
- PayPal: Subscription status, payment confirmations, and billing information.
- Anthropic (Claude AI): We use Anthropic's Claude AI to power our chat assistant. Conversations are processed by Anthropic's API in accordance with their privacy policy.
3. How We Use Your Information
- Provide, maintain, and improve the CloserAI service
- Power your AI chat assistant on your website
- Capture and deliver leads to your dashboard
- Process payments and manage subscriptions
- Send notifications about new leads, trial status, and account updates
- Provide customer support
- Analyze usage patterns to improve our product
- Comply with legal obligations
4. How We Share Your Information
We do NOT sell your personal information. We share data only in these limited circumstances:
- Anthropic (AI Provider): Conversation data is sent to Anthropic's Claude API for AI processing. Anthropic does not use this data to train their models.
- PayPal: Payment processing information.
- Vercel: Our hosting provider. They process requests but do not access stored data.
- Legal Requirements: If required by law, court order, or government authority.
5. Data Security
- All data is encrypted in transit using TLS 1.3
- Data at rest is encrypted using AES-256
- Access to production systems is restricted and logged
- Regular security audits and automated monitoring
- PayPal handles all payment data (PCI DSS compliant)
6. Data Retention
- Active Accounts: Data is retained as long as your account is active.
- Cancelled Accounts: Data is retained for 30 days after cancellation, then permanently deleted.
- Chat Conversations: Stored for the duration of your subscription.
- Lead Data: Stored for the duration of your subscription and accessible via your dashboard.
7. Your Rights (GDPR & CCPA)
You have the right to:
- Access: Request a copy of all data we hold about you.
- Correction: Request correction of inaccurate data.
- Deletion: Request deletion of your data ("right to be forgotten").
- Portability: Request your data in a machine-readable format.
- Opt-out: Opt out of marketing communications at any time.
- Withdraw Consent: Withdraw consent for data processing at any time.
To exercise these rights, email us at AbdelrahmanAbdelati20@gmail.com.
8. Cookies
We use essential cookies for authentication and session management. We do not use advertising or tracking cookies. If you enable Google Analytics (optional), standard analytics cookies may be set.
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.
10. Children's Privacy
CloserAI is not intended for use by individuals under 18 years of age. We do not knowingly collect data from minors.
11. International Data Transfers
Your data may be processed in the United States and other countries where our service providers operate. We ensure appropriate safeguards are in place for cross-border data transfers.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the CloserAI dashboard. Continued use of the service after changes constitutes acceptance.
13. Contact Us
For questions about this Privacy Policy or your data: